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#1 Dec. 1, 2018 01:24:10

vpiddy
Registered: 2018-11-30
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Novice MAC OS 10.13 unable to connect to jam after login

Upon login there were jams listed and we could see the jam we wanted to connect to. When we either double clicked on the name of the jam or clicked on the jam and hit connect, nothing happened.

The send button appeared active.
The metronome did not play.
Multiple buttons on the menus appeared to be grayed out and if we disconnected from a jam no other options were available and we had to re launch jammr log in and then we could view the list of jams available.
We could not send a message to our colleague who had set up the jam that we were trying to connect with. In consulting with him, it appeared he had full options available. He was running a Windows Operating System.

Please advise! Thank you.

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#2 Dec. 3, 2018 10:27:30

stefanha
Registered: 2012-11-11
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Novice MAC OS 10.13 unable to connect to jam after login

If you connected to a jam session but the metronome doesn't work (when enabled in the bottom right corner of the jammr window), then there may be an audio configuration problem.

Please try once more and then go to Help | Show log in the jammr application. Technical information about your audio configuration will be displayed. Please paste it here and I'll let you know if jammr's audio settings need to be changed.

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#3 Dec. 31, 2018 01:18:41

vpiddy
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Novice MAC OS 10.13 unable to connect to jam after login

Here you go. Sorry for the delay!

Dec 31 2018 01:15:23 DEBUG: jammr 1.2.8 (44212a597aad70c42bf8fe74aaf4e112d7c81e02)
Dec 31 2018 01:15:23 DEBUG: CPU architecture 64-bit little-endian
Dec 31 2018 01:15:23 DEBUG: OS: macOS 10.13
Dec 31 2018 01:15:23 DEBUG: Qt 5.7.1
Dec 31 2018 01:15:23 DEBUG: PortAudio V19.6.0-devel, revision 396fe4b6699ae929d3a685b3ef8a7e97396139a4
Dec 31 2018 01:15:23 DEBUG: Host API: Core Audio (2 devices)
Dec 31 2018 01:15:23 DEBUG: “Built-in Microphone” (0)
Dec 31 2018 01:15:23 DEBUG: Channels: 2 in, 0 out
Dec 31 2018 01:15:23 DEBUG: Default sample rate: 44100 Hz
Dec 31 2018 01:15:23 DEBUG: Input latency: 0.00294785 low, 0.0131066 high
Dec 31 2018 01:15:23 DEBUG: Output latency: 0.01 low, 0.1 high
Dec 31 2018 01:15:23 DEBUG: “Built-in Output” (1)
Dec 31 2018 01:15:23 DEBUG: Channels: 0 in, 2 out
Dec 31 2018 01:15:23 DEBUG: Default sample rate: 44100 Hz
Dec 31 2018 01:15:23 DEBUG: Input latency: 0.01 low, 0.1 high
Dec 31 2018 01:15:23 DEBUG: Output latency: 0.0126077 low, 0.0227664 high
Dec 31 2018 01:15:24 DEBUG: PortMidi devices:
Dec 31 2018 01:15:24 DEBUG: Checking for updates from https://jammr.net/static/latest-mac.txt
Dec 31 2018 01:15:27 DEBUG: Update checker finished, current “1.2.8” latest “1.2.8”
Dec 31 2018 01:15:52 DEBUG: Logging in as “vpiddy” at https://jammr.net/api/tokens/vpiddy/
Dec 31 2018 01:15:53 DEBUG: Logged in successfully

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#4 Jan. 1, 2019 08:34:53

stefanha
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Novice MAC OS 10.13 unable to connect to jam after login

jammr sees your computer's internal microphone and speaker/headphone output. After you've connected to a jam session the metronome should click. Do you have headphones connected?

Many users opt for a USB audio interface for connecting instruments or microphones. The built-in soundcard in a computer typically produces noisy recordings, so keep that in mind if you find the audio quality is poor.

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#5 Jan. 6, 2019 18:51:49

prknight
Registered: 2019-01-06
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Novice MAC OS 10.13 unable to connect to jam after login

How do you interface Jammr with MACs Pro Logic ?

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#6 Jan. 7, 2019 08:01:41

stefanha
Registered: 2012-11-11
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Novice MAC OS 10.13 unable to connect to jam after login

prknight
How do you interface Jammr with MACs Pro Logic ?

In order to do that a utility for routing audio between applications is needed. You could try one of the following (I haven't tested them and this is not a recommendation):
https://rogueamoeba.com/loopback/
https://github.com/mattingalls/Soundflower

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#7 Jan. 14, 2019 23:29:35

vpiddy
Registered: 2018-11-30
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Novice MAC OS 10.13 unable to connect to jam after login

stefanha
jammr sees your computer's internal microphone and speaker/headphone output. After you've connected to a jam session the metronome should click. Do you have headphones connected?Many users opt for a USB audio interface for connecting instruments or microphones. The built-in soundcard in a computer typically produces noisy recordings, so keep that in mind if you find the audio quality is poor.


I'm still not hearing the metronome. The headphones cut out all of the feedback I was getting through the built in speakers, but when I go to start a new jam or join a public jam I don't get any metronome at all. Do you have any other suggestions? I've tried loading and reloading the program but I still encounter the same issues. Thanks!

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#8 Jan. 15, 2019 08:46:48

stefanha
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Novice MAC OS 10.13 unable to connect to jam after login

Is the metronome button in the bottom right corner of the jammr window pressed?

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