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#1 March 17, 2020 19:01:46

vmcgarvey
Registered: 2020-03-16
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Not able to create new jam, 499 error

I am getting a 499 error suggesting I have no internet, I am connected at 500mbs with 40 upload tested with Speedtest. Is there currently an issue with your servers

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#2 March 17, 2020 19:38:58

HighAction
From: Other Side of the Bridge
Registered: 2015-04-27
Posts: 147
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Not able to create new jam, 499 error

Got this same messege myself Stef when trying to create a private jam
the cursor just turns into a spinning disc and low and behold after waiting for it to stop timing out there was someone in my private jam even before i set access permisions some serious bugs going on there.

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#3 March 17, 2020 20:25:06

scottcaudell
Registered: 2020-03-17
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Not able to create new jam, 499 error

I'm getting this error message also. Glad to see it wasn't just me, I'm a first time user trying to get it set up to play some Quarantunes with friends!

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#4 March 17, 2020 21:10:58

jaxqueline
Registered: 2020-03-17
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Not able to create new jam, 499 error

I also am getting this message when clicking “New Jam”. This is also my first attempt. Wondering if the shelter-at-home order has created too big of a load on the servers.

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#5 March 19, 2020 08:33:21

stefanha
Registered: 2012-11-11
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Not able to create new jam, 499 error

Are you still seeing errors? Changes have been made to handle the increased load.

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#6 March 19, 2020 18:42:20

D4ni3L
From: Freiburg
Registered: 2018-10-20
Posts: 62
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Not able to create new jam, 499 error

this problem still exists…… not possible to start “new jam”

“Unable to create jam due the networkfailure (error499). PLease ensure you are connected to the internet and try again.”

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#7 March 19, 2020 18:42:24

JohnPaulBellucci
Registered: 2020-03-19
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Not able to create new jam, 499 error

I get the same error. Help thank you!

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#8 March 19, 2020 20:26:47

stefanha
Registered: 2012-11-11
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Not able to create new jam, 499 error

Thanks for reporting it. I have updated the software to allow more jam sessions.

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#9 March 22, 2020 16:07:25

m0tan
Registered: 2020-03-22
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Not able to create new jam, 499 error

I suspect there will be many more people trying to use software like this to collaborate due to the coronavirus quarantines. Seeing the same issue today attempting to test this out to see if our band can use it.

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#10 March 22, 2020 16:24:00

jazzwhistle
Registered: 2020-03-22
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Not able to create new jam, 499 error

Hi, we're trying to test this out for Irish sessions now that there are none… but are also getting the 499 error. I'm still not 100% sure if this can work for us with Irish music, has anyone tried it? Thanks!

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