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#1 Jan. 15, 2024 14:49:13

BikeMan
Registered: 2018-12-14
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Updating credit card info

I recently got a new bank card because the last one expired. Problem is, I can't find anywhere to update that info for my premium membership to renew each month.

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#2 Jan. 16, 2024 11:49:22

adi
Registered: 2014-09-08
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Updating credit card info

BikeMan
I can't find anywhere to update that info for my premium membership to renew each month.
I was in the same situation few monts ago. After breaking the thread of the premium account it was automatically changed to a free account and in this moment I made a new subscription with the new card data along with the two free weeks check period.



I like ukulele, recorder, guitar, drum, piano (absolute beginner)

Edited adi (Jan. 16, 2024 11:50:27)

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#3 Feb. 9, 2024 15:50:20

stefanha
Registered: 2012-11-11
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Updating credit card info

You can cancel your existing account on this page:
https://jammr.net/payments/manage

Then you can start a new subscription as adi suggested.

I will take a look at creating an easier way to edit payment details in the future. Thanks!

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#4 Feb. 12, 2024 13:44:00

stefanha
Registered: 2012-11-11
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Updating credit card info

Hi BikeMan,
There is now a button on the Manage Subscription page on jammr's website where you can update your credit card details:
https://jammr.net/payments/manage

This will make it easier to update expired cards or switch banks.

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#5 Feb. 15, 2024 01:45:37

netjedi
Registered: 2023-01-28
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Updating credit card info

I am getting what look like Phishing emails from a “stripe-like” address.
Really would be ideal if we could see payment history on jammr.net account page.

After double-checking and re-entering the payment details, I have got another failed payment note (to an unrelated email address).

Edited netjedi (Feb. 15, 2024 01:47:37)

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#6 Feb. 16, 2024 13:46:32

stefanha
Registered: 2012-11-11
Posts: 1722
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Updating credit card info

Could you forward me the phishing email so I can see if there's anything that can be done to differentiate jammr's emails?

I will take a look at adding payment history to the website.

In the meantime: jammr emails you an invoice for every payment. You can check your emails to see past payments.

Thanks!

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#7 Feb. 16, 2024 17:21:51

stefanha
Registered: 2012-11-11
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Updating credit card info

Invoice history is now displayed on the Manage Payments page:
https://jammr.net/payments/manage



Hope this helps, netjedi!

Edited stefanha (Feb. 16, 2024 17:22:17)

Attachments:
attachment history.png (48.9 KB)

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