I'm new to jammr so I'm not sure if I don't have the right sound card or settings. But I can't hear the other person, and they can't hear me. We have Windows 10. Any suggestions will be helpful.

So you already have half of settings done. That's good because your sound card is ok. As you saw you opened the settings window when you are disconnected from the current jam session (the window is not locked). To access audio settings press file/settings and audio tab in the main jammr app. There you have to choose the mic input or instrument input from the drop-down list. If it doesn't appear you must change the driver (I use wdm-ks). Choose a sample rate.

Tick playback my audio. Press send button (down left of the main window, sometimes it just has a different color from the os color theme)

The next step is to adjust the input level in the windows sound settings window. For that right click on the speaker icon in the system tray, choose recording and there your sound device (mic or instrument card) properties/level and put a level progressive up to hear yourself (not more because you have to protect others ears).

In advanced tab choose the same sample rate as in jammr settings window (for example 44.100 or 48.000)

Hi, new here and trying to get things working. I did all the things you said above. I have my guitar plugged into an Samson GTrack USB microphone. I've used it successfully with Audacity. I signed on to Jammr, started a new jam, verified all the setting as stated above, press “Send” and nothing happens. Any ideas?

I don't know if I should post here or start a new thread, I'll start here.

Ripley22
I have my guitar plugged into an Amson GTrack USB microphone.

Such a nice gear must appear in the list too. Press file/setting/audio/input device and the little flash for the drop down list. There I can find my usb mic in the list (see attachment). And of course in mic properties window (recording device) your mic must be selected as default device and level set to an acceptable level. To access mic proprieties right click on speaker icon in system tray.

If it doesn't appear try to change your preferred audio system with one that sees your mic. Try another solution with an usb external sound card from a friend just or incorporated mic for testing just to see what happens. It is better to try with headphones with volume at a low level first…

It sees my microphone but it still won't work. This time I got an error message, here is the error log content (I am running Windows 10, latest update applied day before yesterday):
Jun 06 2016 21:51:14 DEBUG: jammr 1.2.6 (a94c1f48d54805453b65978130d90895ee8f8ff8)
Jun 06 2016 21:51:14 DEBUG: CPU architecture 32-bit little-endian
Jun 06 2016 21:51:14 DEBUG: Unsupported or unrecognized Windows version
Jun 06 2016 21:51:14 DEBUG: Qt 5.2.1
Jun 06 2016 21:51:14 DEBUG: PortAudio V19-devel (built Oct 5 2014 16:13:49)
Jun 06 2016 21:51:14 DEBUG: Host API: MME (6 devices)
Jun 06 2016 21:51:14 DEBUG: “Microsoft Sound Mapper - Input” (0)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: “Microphone (USB Audio CODEC )” (1)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: “Microphone Array (Realtek High ” (2)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: “Microsoft Sound Mapper - Output” (3)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (USB Audio CODEC )” (4)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (Realtek High Definiti” (5)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.09 low, 0.18 high
Jun 06 2016 21:51:14 DEBUG: Host API: Windows DirectSound (6 devices)
Jun 06 2016 21:51:14 DEBUG: “Primary Sound Capture Driver” (6)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: “Microphone (USB Audio CODEC )” (7)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: “Microphone Array (Realtek High Definition Audio)” (8)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: “Primary Sound Driver” (9)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (USB Audio CODEC )” (10)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (Realtek High Definition Audio)” (11)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.12 low, 0.24 high
Jun 06 2016 21:51:14 DEBUG: Host API: Windows WASAPI (4 devices)
Jun 06 2016 21:51:14 DEBUG: “Speakers (USB Audio CODEC )” (12)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.003 low, 0.01 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (Realtek High Definition Audio)” (13)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 48000 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.003 low, 0.01 high
Jun 06 2016 21:51:14 DEBUG: “Microphone Array (Realtek High Definition Audio)” (14)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 48000 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.003 low, 0.01 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: “Microphone (USB Audio CODEC )” (15)
Jun 06 2016 21:51:14 DEBUG: Channels: 1 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.003 low, 0.01 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0 low, 0 high
Jun 06 2016 21:51:14 DEBUG: Host API: Windows WDM-KS (5 devices)
Jun 06 2016 21:51:14 DEBUG: “Stereo Mix (Realtek HD Audio Stereo input)” (16)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 48000 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: “Microphone Array (Realtek HD Audio Mic input)” (17)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (Realtek HD Audio output)” (18)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.01 low, 0.04 high
Jun 06 2016 21:51:14 DEBUG: “Speakers (USB Audio CODEC)” (19)
Jun 06 2016 21:51:14 DEBUG: Channels: 0 in, 2 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.01 low, 0.0853333 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.01 low, 0.0853333 high
Jun 06 2016 21:51:14 DEBUG: “Microphone (USB Audio CODEC)” (20)
Jun 06 2016 21:51:14 DEBUG: Channels: 2 in, 0 out
Jun 06 2016 21:51:14 DEBUG: Default sample rate: 44100 Hz
Jun 06 2016 21:51:14 DEBUG: Input latency: 0.01 low, 0.0853333 high
Jun 06 2016 21:51:14 DEBUG: Output latency: 0.01 low, 0.0853333 high
Jun 06 2016 21:51:14 DEBUG: PortMidi devices:
Jun 06 2016 21:51:14 DEBUG: “Microsoft MIDI Mapper” (OUT)
Jun 06 2016 21:51:14 DEBUG: “Microsoft GS Wavetable Synth” (OUT)
Jun 06 2016 21:51:15 DEBUG: Checking for updates from https://jammr.net/static/latest-windows.txt
Jun 06 2016 21:51:16 DEBUG: Update checker finished, current “1.2.6” latest “1.2.6”
Jun 06 2016 21:51:27 DEBUG: Logging in as “Ripley22” at https://jammr.net/api/tokens/Ripley22/
Jun 06 2016 21:51:27 DEBUG: Logged in successfully
Jun 06 2016 21:52:56 DEBUG: Creating jam at https://jammr.net/api/livejams/
Jun 06 2016 21:52:56 DEBUG: Finished creating jam at node1.jammr.net:10102
Jun 06 2016 21:52:56 DEBUG: Trying Pa_OpenStream() with sampleRate 44100 inputLatency 0.0058 outputLatency 0.0058 innch 2 outnch 2
Jun 06 2016 21:52:56 DEBUG: Input device: Microphone (USB Audio CODEC) (Windows WDM-KS)
Jun 06 2016 21:52:56 DEBUG: Output device: Speakers (USB Audio CODEC) (Windows WDM-KS)
Jun 06 2016 21:52:56 CRIT: Pa_OpenStream() failed: Invalid device
Jun 06 2016 21:52:56 CRIT: create_audioStreamer_PortAudio() failed

update - it may be working and I just don't know it, without another jammer to tell me if they can hear me. I don't want to interrupt someone else's jam just to help me test, but maybe tomorrow I can start a jam and ask if someone will help. Just one question, after I press “Send”, should my username pop up in the list of jammers? You know, the list that has the mute buttons for each user. Because my username is not appearing in the list and this is why I thought it wasn't working.

the capture is not complete in this post

Ripley22
Because my username is not appearing in the list and this is why I thought it wasn't working.

You can choose a public jam (there are always 2 new public jams in the list), an existing jam or a new private jam (at the bottom). If someone starts a jam the name appears in the list and every new jammer connected to the same jam is added to this list. The difference between public and private is simple. A link to a public jam can be shared with your friends while a private jam is opened only to jammers. The jam session is registered and send to the cloud. The link for download the jam (the mixed jam and the separate tracks with each jammer's performance) will be sent to your e-mail. Do not disable this option not to loose your performance.

After the connection will appear a channels list the in window and you will see only the others. You will not see yourself in this list, only others will see you. You can mute them if you want to here only your guitar. You can mute jammers only for you, the server will register each jammer.

Hi Ripley22,
First let's test that audio playback (output) is working:

1. Join a jam session.
2. Make sure the Metronome button in the bottom right corner of the jammr window is pressed (dark).
3. You should hear a metronome click/beep.

If you don't hear the metronome then there is a problem with your audio settings. Try setting the output device to “Speakers (Realtek HD Audio output)” and listen to your computer's speakers or headphone instead of using your USB microphone. This way you can check if the problem is related to the USB soundcard.

If sound output worked from the computer's soundcard but not your USB microphone, check the system volume controls for the USB mic. Also check that the headphone volume level on the USB microphone is high enough for you to hear. You could test this by playing a sound file in Audacity.

After playback is working, here is how you can test the microphone:

1. Turn off hardware monitoring on your mic. This means turn down the headphone mix knob on the mic so you don't hear yourself.
2. Enable “Play back my audio” in jammr's sound settings. Your mic will be mixed with the audio from other users and metronome. This is sometimes called “software monitoring” in recording software or DAWs.
3. Join a jam session
4. Can you hear yourself? If sound input is working you will hear yourself in your headphones.

If you get stuck please let me know at which step and also describe where you plugged in your headphones/speakers (to the mic or to your computer's soundcard?).

Stefan

The usb mic I have worked yesterday today it doesnt. nothing has changed. I get this awful error message that the mike is being used by some other program or the volume is wrong. but nothing has changed. What do i do!